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agency
This word operates on two very different planes of existence. In a commercial sense, it suggests a middleman or a professional hub, evoking images of offices, contracts, and delegated tasks. It is the standard term for specialized service providers like travel or talent agents.
Countable when referring to a specific business entity like a real estate agency. Uncountable when discussing the philosophical concept of the ability to act.
Meanings
A business or organization established to provide a particular service.
"The advertising agency created a viral campaign."
The capacity of an individual to act independently and make their own free choices.
"The philosopher argued that human agency is limited by social structures."