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窓口
まどぐち
madoguchi
The term originates from the physical window (mado) and opening (kuchi) of a service counter, where a customer and a staff member face each other. In modern usage, it has expanded from a physical location to a conceptual "point of contact."
In a business or organizational context, "madoguchi" refers to the designated person or department responsible for handling communications with external parties. It implies a gateway or a filter through which information flows into or out of an organization.
A key pragmatic point is the phrase "madoguchi o ipponka suru" (to unify the point of contact). This is frequently used in project management to prevent confusion by ensuring that all communication goes through a single designated person or channel rather than multiple scattered contacts.
Ý nghĩa
A physical window or counter where customers are served in a bank, post office, or station.
窓口に行く。
Go to the counter.
A person or department that serves as the primary contact for communication or coordination.
窓口になる。
Become the point of contact.